Privacy Policy

 

Our contact details

Name:                       You In Balance Ltd

Address:                    The Enterprise Centre, 2 Salt Lane, Salisbury SP1 1DU

Phone Number:         07931 371967                                                          

E-mail:                       info@youinbalance.co.uk

Website:                    www.youinbalance.co.uk

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers
  • Name, address and contact details including telephone number and email address
  • Details about your health, medical conditions, dietary habits and exercise regime
  • The coach will also collect and save the following information to help you as best we can:
  • Name, address, town, telephone data so that the Coach can find the participant
  • Coach: To categorise participants by coach
  • E-mail address to send the login code for the online environment
  • Date of birth, length, weight, body fat percentage, BMI, body fat mass, occupational- and exercise additions, anthropometric measurements used for calculating and assessing body composition and determining what the caloric requirements are.
  • Children, marital status, injuries, problems concerning joints, chronic illness, drug use, doctor’s advice, psychological state, diet history, physical condition, alcohol use, motivation, dietary supplements, nutritional history, exercise history, smoker, partner support, goal, goal in kg/lbs in order to examine how the home, personal, physical and psychological situation is for the coaching
  • This data is shared with all staff members of You In Balance to support the coach and participant as well as we can.

We may share this information with BenFit, Netherlands employees to support your coach

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have requested to participate in the BenFit Lifestyle Programme with You In Balance.
  • You In Balance processes your data for the following goals:
    • Processing your payment
    • Sending the newsletter and/or advertisement
    • To be able to call or e-mail you when necessary for delivering our products or services
    • To deliver goods or services
    • To analyse your behaviour on our website to improve the website and personalize our products and services to your preferences

You In Balance shares your data with third parties when this is necessary to carry out our side of the agreement and to fulfil a (possible) legal obligation. We have agreements with our controllers to make sure that your data is secure and private. You In Balance stays responsible for this processing. You In Balance will also share your personal data with third parties with your explicit consent.

We analyse your behaviour on our website with tracking cookies. This way we can improve our website.  For this analysis we gather: browser, type of device, referral website, operating system, the country from which you access our website, IP address.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent

You are able to remove your consent at any time. You can do this by contacting You In Balance as follows :

By email           :      info@youinbalance.co.uk

By phone         :       07931 371967

In writing         :      You In Balance, The Enterprise Centre, 2 Salt Lane, Salisbury, SP1 2LH

 

How we store your personal information

Your information is securely stored in these locations :

Location of main servers: 

Netherlands (Amsterdam)

Hosted by: True & TransIP.

 

Location of backup servers web: 

Netherlands (Amsterdam)

Hosted by: True.

 

Location of backup servers SQL & Storage: 

Strasbourg (France) 

Hosted by: Acronis

 

You In Balance does not store your information longer than necessary to reach the goals for which this data is gathered. We apply the following retention periods for the (categories) of personal data:

Category of data                    Name, address
Retention period                   Stored for 12 months
Reason/goal                          To deliver goods and services

Category of data                    Payment method, via ecwid
Retention period                   Stored for 12 months
Reason/goal                          Managing your payment

Contact form customers via https://benfit.info/benfit-for-participants/#!/findcoach

Category of data                    Name, postal code, city, phone number (not required), email address
Retention period                   Stored for 12 months
Reason/goal                          To answer your questions as well as we can 

Contact form business via https://benfit.info/benfit-for-your-company/#!/demoaanvragen

Category of data                    Name, phone number (not required), email address, address
Retention period                   Stored for 12 months
Reason/goal                          To answer your questions as well as we can

As  a participant

Category of data                    Special categories of personal data as mentioned in ‘The type of personal information we collect

Retention period                   Stored for 6 months after the last measurement, when the participant is inactive (data of active participants is stored indefinitely)

Reason/goal                          To support the coach and participant during the BenFit-program

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access

  • You have the right to ask us for copies of your personal information.

 

Your right to rectification

  • You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 

Your right to erasure

  • You have the right to ask us to erase your personal information in certain circumstances.

 

Your right to restriction of processing

  • You have the right to ask us to restrict the processing of your personal information in certain circumstances.

 

Your right to object to processing

  • You have the right to object to the processing of your personal information in certain circumstances.

 

Your right to data portability

  • You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  • Please contact us at info@youinbalance.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by email at info@youinbalance.co.uk or in writing to :  You In Balance Ltd., The Enterprise Centre, 2 Salt Lane, Salisbury, SP1 1DU.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk